The Legal Stuff...

Legal Disclaimer

The information contained on this website is provided for general information purposes only. While we aim to ensure all details, prices and product descriptions are accurate and up to date, The Birthday Box Co. makes no warranties regarding the completeness or accuracy of any information on the site and reserves the right to make changes at any time without notice.

All products are handmade and prepared to order, so slight variations in colours, packaging and contents may occur.

The Birthday Box Co. accepts no liability for:

Any loss or damage caused by the use or misuse of products supplied;
Any allergic reactions caused by items contained within sweet bags or party bags (please check ingredients before consumption);
Any third-party links provided on this site – we have no control over the content of external sites.

By purchasing from The Birthday Box Co., you accept full responsibility for supervising the use of all items supplied and agree to use them in a safe and appropriate way.

If you have any concerns about allergens, product safety or the suitability of an item for a particular age group, please contact us before ordering.

At The Birthday Box Co., we are committed to respecting and protecting your privacy. This policy explains how we collect, use and safeguard any information you provide to us.

What Information We Collect

We may collect the following information:

Name and contact information (such as email address, phone number or social media username)
Details relating to your order (party date, theme, number of children, delivery/collection details)

We only collect information that is necessary to provide our products and services.

How We Use Your Information

We use your information to:

Respond to enquiries and process orders
Contact you about your booking and provide updates
Keep financial or accounting records (as required by law)

We do not use your information for marketing unless you give us permission and we never share or sell your data to any third parties.

How We Store Your Information

All personal information is stored securely.
We keep messages and order details for as long as required to fulfil your booking and meet legal obligations (e.g. record-keeping for tax purposes). After this period, it is securely deleted.

Your Rights

You have the right to:

Request a copy of the personal information we hold about you
Ask us to update or delete your information
Withdraw consent to us using your personal data

To do this, simply email us at [your email address].

Contact Us

If you have any questions about this privacy policy or how your information is used, please contact:

The Birthday Box Co.
Email: [orders@thebirthdayboxco.co.uk]
Instagram/Facebook: @thebirthdayboxco

TERMS & CONDITIONS

Changes & Cancellations

If you need to change your theme, package or collection date, please contact us as soon as possible. We will do our best to accommodate changes, but this may not always be possible (depending on stock and availability).

Allergies

Sweet bags may contain common allergens such as gluten or gelatine. It is the customer’s responsibility to inform guests of any allergens. Please contact us before ordering if you require allergen-free options.

Customisation

Party bags are prepared with a selection of themed and non-themed items. If you would like specific items (e.g. only dinosaur snap bands), please let us know at the time of booking. If no preference is given, bags will be prepared with a mixed selection.